Code of Conduct
About Us
Code of Conduct
The Loss Adjusters Association of Singapore (LAAS) is committed to maintaining the highest standards of professionalism, integrity, ethical conduct and reputation of the profession among its members.
This Code of Conduct outlines the principles and guidelines that all members of the LAAS are expected to be aware of and to ensure their conduct is compliant with.
01.
Code of conduct
Professionalism and Integrity
Members shall uphold the highest level of professionalism and integrity in all their
interactions with clients, colleagues, and other parties.
Members should be mindful that they are engaged to act for clients and they shall
act honestly, fairly, and with diligence, ensuring the best interests of the clients are
always prioritized.
Members should not engage in bribery, kickbacks or other questionable
inducements in any form.
02.
Code of conduct
Confidentiality
Members shall maintain the confidentiality of all client information and shall not
disclose any confidential information without the explicit consent of the client,
except where required by law or professional standards.
Notably, members should be aware of the provisions of the PDPA (Personal Data
Protection Act) and keep abreast of updates in data protection legislation.
03.
Code of conduct
Competence
Members should only accept or perform work which they have the requisite skill and
capability to handle.
Members shall continuously strive to enhance their professional knowledge and
skills, keeping up-to-date with industry developments, regulations, and best
practices. They shall provide services competently and diligently, meeting the
highest standards of quality and professionalism.
04.
Code of conduct
Conflict of Interest
Members should only accept or perform work which they have the requisite skill and
capability to handle.
Members shall continuously strive to enhance their professional knowledge and
skills, keeping up-to-date with industry developments, regulations, and best
practices. They shall provide services competently and diligently, meeting the
highest standards of quality and professionalism.
05.
Code of conduct
Respect and Fair Treatment
Members shall treat all individuals with respect and fairness, regardless of their background, race, language, religion, gender or any other distinguishing characteristic. They shall refrain from discriminatory or harassing behaviour in all professional interactions.
06.
Code of conduct
Compliance with Laws & Regulations
Members must be aware of and shall comply with all applicable laws and regulations
of the countries and jurisdictions they operate in.
Members who are part of other professional bodies should maintain and uphold the
professional standards of the loss adjusting profession in interactions in their various
capacities.
07.
Code of conduct
Responsibility to the Profession
Members shall contribute to the advancement of the loss adjusting profession by
sharing knowledge, mentoring aspiring professionals, and promoting ethical
standards. They shall actively participate in relevant professional development
activities and support the goals of the LAAS.
Members shall ensure that their behaviour does not bring the reputation of the
profession into disrepute.
08.
Code of conduct
Enforcement
Violations of this Code of Conduct may result in disciplinary action by the LAAS, which may include suspension or termination of membership, depending on the severity of the violation. The LAAS reserves the right to investigate any alleged violations and take appropriate action.